You can return an item for a refund, or you can exchange it for a different item of the same value within 5 days for UK orders and 7 days for International orders of receiving your order. Please contact us with your order number and the item SKUs. Damaged items must be notified to us within 2 days of receiving goods by e-mail to firstname.lastname@example.org, quoting your order number, name, address, description of the product and reason for sending back.
We will refund the item at the price you purchased it for.
All goods will be inspected on return.
The returning items are your responsibility until they reach our warehouse, so please ensure they are packed correctly and cannot be damaged en route.
We are not responsible for items which are returned to us by mistake.
We try hard to accept all returns, however in the unlikely event that an item is returned to us in unsuitable condition, we may have to send it back to you.
We recommend you obtain proof of postage.
We will send you an email as soon as we've received your return in its original condition and either order your replacements or apply your refund to your original payment type. This is usually done within 1 working day.
Any refund will automatically be issued to the card you used to place the original order. This typically takes 5 working days in the UK, dependent on your bank/card issuer.
PLEASE NOTE RETURNS ARE POSTED AT YOUR COST
The cost of returning varies in accordance to your location and weight of goods.
Cancelling your Contract
Cancelling before receiving a Confirmation Notice
You may cancel your order for the Goods at any time prior to receiving a Confirmation Notice from us by notifying us of your decision to cancel.
You may notify us by sending us an email to email@example.com or a letter to 374-376 Summer Lane, Hockley, Birmingham, B19 3QA quoting your name, address, the name or a description of the Goods and your order reference number.
Cancellation after receiving a Confirmation Notice
You may cancel this Contract at any time before the expiry of 5 calendar days for UK orders and 7 days for International orders, after the day you received the Goods (the 'Cancellation Period') by notifying us of your decision to cancel.
You may notify us of your decision to cancel by sending us by email to firstname.lastname@example.org or a letter to 374-376 Summer Lane, Hockley, Birmingham, B19 3QA. Please include a statement of your name, address, the name or a description of the Goods and your order reference number.
Refunds on cancellation
So long as you are entitled to cancel and have complied with your obligations under clause 12.2, we will refund you the balance of the price and any standard delivery costs you paid to us after deducting:
- any reduction in the value of the Goods; and
- any cost to us of collecting the Goods.
Unless we have agreed to collect the Goods from you, we will refund you the sum in clause 12.3.1 within 7 days after the earlier of:
- the day on which we receive the Goods back from you, or
- the day on which you supply evidence to us that you have sent the Goods back to us.
- If we have agreed to collect the Goods from you, we will refund you the sum in clause 12.3.1 within 7 days of our receipt of your cancellation notice.
Exception to the right to cancel
You will not have a right to cancel in the following situations:
- The Contract is for goods which are bespoke or have been personalised or which may deteriorate.
- The Contract is for goods and/or services the price of which is dependent on fluctuations in the financial market which cannot be controlled by us
- The Contract is for the sale of goods by public auction which bidders may attend in person
- The Contract is for the supply of sealed audio or video recordings and computer software and they have become unsealed after delivery
- The Contract is for the supply of sealed goods which are not suitable for return due to health protection or hygiene reasons and they have become unsealed after delivery (such as jewellery etc.)
- The Contract is for the supply of newspapers, magazines and other periodicals, except for subscription contracts
- The Contract is for the supply of goods which have become mixed inseparably with other items after delivery.
We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your Wholesale Shopping account.
Your purchase should be sent back to us within 5 days for UK orders and 7 days for international orders from receiving your order. Returns outside of this period are accepted at the discretion of Wholesale Shopping.
Damages, discrepancies & returns must be notified to us within 2 days of receiving goods by e-mail to sales at wholesaleshopping.co.uk , quoting your order number, name, address, description of the product and reason for sending back. In the case of damages a photo of the fault should also be provided. Should you wish to return faulty item/s, please ensure you return it in its original condition, within 7 days of receiving it. Once we have received your returned item/s, it will be refunded, exchanged or credited towards your next order. We will not be able to accept any items which might have been damaged by mishandling, during customisation or alteration.
COLOURS AND STYLES
Please note that colours may sometimes vary due to the effects of the photographic studio or monitor calibration. Garments are measured on a flat surface and all measurements are approximate. If you find an issue with anything on our listings, please contact us as soon as possible so our customer care team can amend this immediately.
VAT from your order can be refunded as long as we are provided with a valid VAT number. Please contact us with your VAT number after placing your order so that we ensure the correct charges are made for you. If you do not provide us with a valid VAT number, you may be charged the standard UK VAT rate of 20%.
Europa Fashion (UK) Ltd T/A Wholesale Shopping,
93 Buckingham Street,
Wholesale Shopping have a dedicated customer care team who are happy to assist you with any queries you should have. We can also help create orders, pre-order invoices, and facilitate your return needs. Simply write to us via email: email@example.com, alternatively get in touch directly through Live Chat or text on: 07482071701.